HVG – closer to the customer with quickscan
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Law firm HVG makes smart use of new technology. The organization recently developed the ‘HVG Governance Zorgscan’ (engl. ‘HVG Governance Health Care Scan’). It’s a quickscan, built in WEM, mapping the situation of healthcare institutions with regard to their governance. A tool that keeps HVG in close contact with the target group and provides valuable insights in the respective sector. Francijn de Rotte is a lawyer at HVG and likes to tell us more about it.
HVG is a leading law firm and notary office, working multidisciplinary and providing national and international support in areas such as business law, labor law, IT and privacy, entrepreneurship and health care. Francijn is specialized in business law. She saw an opportunity to bring the demand, arising from the health care sector, and HVG’s service offerings closer together. She took initiative to develop an online quickscan, which provides a first indication about the governance situation of health care facilities, whether it is ‘in control’ or ‘not in control’. By filling in a questionnaire, respondents discover if they comply with regulations. If not, HVG offers their services to help improve the situation.
Get in touch and offer insights
“We observe, that in practice many health care facilities do not comply with current regulations in terms of governance. Either because they are not aware, or because they think these regulations are not important enough to comply to,” Francijn explains.
“By using this scan, health care facilities get to know if they do or do not comply to the regulations, within 5 minutes. It even gives you the details in what areas they need to improve. With this tool, we aim to inform and get in touch with health care facilities, as well as get to know their current situation, so we can offer our services in a more targeted way.” A simple tool, that reduces time and cuts costs for the organization. Francijn sees the great advantage that the tool generates, “Previously, there was a lot more to it at such an analysis; get in contact with the potential customers, conduct an intake interview, evaluate the analysis and discuss the results. Now, health care facilities can go through the quickscan themselves and immediately receive their report, which informs them if improvements are needed. Subsequently we call them to offer our services.”
Collaborate with an external party
HVG had some requirements for the tool. Content should be easy to manage and maintain. “This comes in handy when regulations change or if we decide to target another sector. Another requirement was that the analysis report would be immediately available to the respondent”, Francijn explains. “Our internal IT-department was not able to provide such a tool, short term. But with WEM it was possible.”
Besides being able to realize all requirements, it was also more cost efficient to outsource the development of the tool. “This is a large organization with many layers and processes. It takes quite some time to get something done. It would have been very time consuming to develop such a tool internally. In this case, however, we wanted to implement the tool quickly. That’s why the development with WEM was a perfect solution.” Francijn was responsible for the content, during the development of the quickscan. Because of her experience with the regulations that this target group is facing, she compiled the questions and results of the tool. Together with a colleague from HVG’s knowhow-department she defined the set-up of the tool. “We discussed our wishes with ZoomBIM and got to work right away. The tool was built in 1 sprint, which is two weeks. It took longer to publish the tool, because of legal content and technical efforts at HVG.
Opportunities for the entire organization
Quickscans such as this one are helpful tools for compliance focused organizations, such as HVG. The idea is to use the tool in other departments of the organization. “This is a pilot project for the entire organization, in which the tool can be tightened and adjusted. These adjustments can be easily conducted with WEM. We already have the structure, only the content has to be adapted to the specific sector”, Francijn explains enthusiastically. “The tool offers opportunities for the entire organization.”