Customer Success

The entire sales cycle. One single app.

The key to Business Development growth? Great Customer Service. To spend even more time on their customer service and less on say, admin, ARROW Netherlands took a good look how it could maximize business efficiency and effectivity. No more separate Excel files or stacks of paper. The entire sales cycle, and all relevant processes, in one single application. That does the trick.

A Sales and Operations productivity boost of 35%

An app that includes as few steps as possible, improving the efficiency of executing day-to-day tasks. It all started as a tender management tool, in which tasks could be assigned to specific resellers, status updates are shown in real-time, role-specific information is stored of actions-to-be-taken and so on. "Our efficiency and effectivity experienced an increase of 35%", says Rene Feijen, Unit Manager at ARROW Netherlands.

While we’re add it: how about including a Configuration Management Database (CMDB) containing all relevant information about hardware and software components in ARROWs IT services? And add all processes relevant for operation management to the system? Now team Sales and Operations at ARROW have an all-in-one solution. The full sales pipeline in one application. Created for and by team members.

A fully functional app in 6 months or just 6 weeks? You do the math.

“Based on traditional development methods, this application would have taken 6 months – from design to deployment. Requiring at least 400 - 450 hours worth of programming. This solution was created in just 6 weeks by myself” says Rene. “Within a few clicks you can add or adjust your application. Processes are optimized instantly.”

Ready to give your business effectiveness and efficiency a boost like ARROW Netherlands? Get in touch with our EMEA WEM Distributor for more information.