EY HVG Law

 

 

STRUCTURED KNOWLEDGE MANAGEMENT SYSTEM

 

CUSTOMER SUCCESS

Streamlining organisational processes

With around 4 million customers, there are quite some questions to be answered. To ensure customer service is top-notch, VGZ has developed Dialogue Support. Goodbye stacks of paperwork, WEM empowers representatives to handle large number of incoming requests as accurate and fast as possible with this digital knowledge system.

HTLM versus no-code

The knowledge management system wasn’t initially built in WEM, but by using HTML code. Imagine how labor-intensive and time-consuming it was to maintain all that content with traditional coding methods. In WEM, VGZ found a platform in which they could build an application in a well-organized and structured way. An application in which content could be easily adjusted, without touching HTML.

A structured knowledge management system

“We went from complex and time-consuming coding to a clear and visually attractive application,” says Henk Jansen, Team Lead of Knowledge Management at VGZ. “The structure and stable basis offers many opportunities for the future. Currently, we only use the Dialogue Support system for our call service. Soon, we also want to build dialogue-supporting systems with WEM for our chat and e-mail service, as well as using it for maintaining our website content and knowledge management.”

We went from complex and time-consuming coding to a clear and visually attractive application

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p style=”text-align: center;”>Henk Jansen
Team Lead Knowledge Management, VGZ 

Ready to give your business effectiveness and efficiency a boost like VGZ? Get in touch with our [WEM partners, CONTACT PAGE] for more information.

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Videos and images courtesy of WEM Modeler.
© 2019 WEM Modeler.
SitemapPrivacy - Terms - Company