STRUCTURED KNOWLEDGE MANAGEMENT SYSTEM
Streamlining organisational processes
With around 4 million customers, there are quite some questions to be answered. To ensure customer service is top-notch, VGZ has developed Dialogue Support. Goodbye stacks of paperwork, WEM empowers representatives to handle large number of incoming requests as accurate and fast as possible with this digital knowledge system.
HTLM versus no-code
A structured knowledge management system
“We went from complex and time-consuming coding to a clear and visually attractive application,” says Henk Jansen, Team Lead of Knowledge Management at VGZ. “The structure and stable basis offers many opportunities for the future. Currently, we only use the Dialogue Support system for our call service. Soon, we also want to build dialogue-supporting systems with WEM for our chat and e-mail service, as well as using it for maintaining our website content and knowledge management.”
We went from complex and time-consuming coding to a clear and visually attractive application
p style=”text-align: center;”>Henk Jansen
Team Lead Knowledge Management, VGZ
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