Frequently Asked Questions

 

Building your application

With how many people can I work on the same project?

There is no limitation to the number of people that can work on the same project. The owner of a project can invite as many people as needed to work on the same project, and give every person a specific role within the project. Read more on this topic.

Can someone else build an application for me?

This is certainly possible. WEM has a network of partners that are specialized in building WEM applications. You can contact a WEM partner in your region and work with that partner to build the application(s) you need.

Can you build an application with multiple people or a team?

Yes, this is possible. In fact, there is no limitation to the number of people that can work on the same project. The owner of a project can invite as many people as needed to work on the same project, and give every person a specific role within the project. Read more on this topic.

How do I install WEM?

You don’t. WEM is delivered as an aPaaS (Application Platform as a Service) solution. Therefore, you do not have to install anything. WEM is accessible through your browser and we take care of all the platform and software management. This way you can focus entirely on building and using your applications.

Can I Model my business processes in WEM to digitize them?

Yes. This is what WEM is all about. You can easily create your processes in WEM using the drag-and-drop functionality of our Modeler. These processes are then turned into an application that is fully based on the processes as you defined them. And these processes can be very simple, or really complex: WEM supports it all.

Can I create my own application?

Yes, you can. The power of WEM is modeling your own application. You know best how your processes work and how they should be digitized. Using our online tutorial combined with the online documentation will get you started and if needed there are additional training courses. This way you can model your own application.

 

 

 

Licensing and Cost

How does WEM Licensing work?

WEM Licensing is a full utility-based license model. This means, you pay for the actual usage volume of our published WEM applications. Usage volume is based on, as we call them, events. Events are: Screen loads and re-loads (WEM Interaction nodes); Webservices calls to and from WEM (including REST, SOAP and OData communication); Emails sent; File exports. The average price per event decreases, the higher your usage volume is. Please refer to pricing examples, for a pricing indication of different kinds of applications and usage volumes.

How do I know what my licensing costs are?

The WEM Platform is a generic no-code aPaaS, with which any business application can be realized. Your WEM Licensing is highly dependent on the actual usage volume of your published application(s). Therefore, it is not possible to know what your WEM Licensing will be, without knowing what you want to do with it. The more heavily your published application is being used, the higher your licensing costs. However, the average price per event decreases, the higher your usage volume is. Please refer to pricing examples, for a pricing indication of different kinds of applications and usage volumes, or contact one of our local WEM Partners for a custom pricing indication.

What is included in the WEM Licensing?

WEM is an all-in-one no-code aPaaS that comes with all required hosting, maintenance, security, storage, disaster recovery and compliance to privacy regulations. You can make full usage of the WEM Platform build and test environment, including all features, free of charge.

Is free really “free”?

You can make full usage of the WEM Platform build and test environment, including all features, free of charge, for as long as you like and with as many WEM Platform users (citizen developers) as you need. Furthermore, the first € 50,- is credited per customer, every month. This equals a usage volume of 500 events per month. This gives you the opportunity to fully test the WEM Platform, including all features. If your usage volume surpasses the threshold of 500 events in any given month, license charges per event apply. The average price per event decreases, the higher your usage volume is. Please contact your local WEM Partners to discuss your specific needs and to receive a custom pricing indication.

What are events?

Events are: Screen loads and re-loads (WEM Interaction nodes); Webservices calls to and from WEM (including REST, SOAP and OData communication); Emails sent; File exports.

What does “unlimited” mean?

For example, “unlimited flowcharts” or “unlimited application users” means, that there is no limit to the number of flowcharts or application users. You can grow in complexity of your application as well as scale the number of users as you need. However, the number of application users may have impact on your usage volume. Please contact your local WEM Partners to discuss your specific needs and to receive a custom pricing indication.

What’s the difference between WEM Utility and WEM Enterprise License?

The main difference is that WEM Utility is a monthly post-pay license plan and the WEM Enterprise is paid annually in advance with a discount on WEM Utility list pricing. The higher your usage volume for Enterprise license, the higher your discount percentage. WEM Enterprise is available starting at 60.000 events per month, which equals € 922,50 per month, paid annually. You can set your event base per month at any preferred event number above 60.000 events. Please contact your local WEM Partners to discuss your specific needs and to receive a custom pricing indication.

Will I be charged automatically?

You are in full control of your published applications within your WEM Project, including custom access controls. Furthermore, you can monitor your usage real-time within your my.wem.io portal. If you surpass the usage threshold of 500 events per month for your published application(s), you’ll be charged accordingly by the respective local WEM Partner. Please contact one of our local WEM Partners, before you publish your application, for more details.

 

 

 

Functionality

Can you use the formulas from Microsoft Excel with the OData link feature in WEM?

No, you cannot use the formulas from Excel with the OData link feature. You can only use the data in Excel.

Can I import Excel/CSV files?

Yes. WEM offers the ability to import Excel or CSV files. You can also export data to Excel or CSV files.

Does WEM support multilingualism?

Yes, WEM uses a language dictionary which can support any language. Simply add your own application content to the dictionary. The WEM modeler can then be used to access the language dictionary to dynamically retrieve the content based on the user specified language.

I want to build an application that can determine the location / location tracker?

WEM has a (Google) locator feature that is available as an advanced input widget.

Is there a Calendar function within WEM

Yes, WEM has a Calendar Widget you can use in user interaction screens.

Is it possible to send email from an application that is built with WEM?

Yes, that is possible. Within WEM modeler is an option to send email. You can control all relevant fields to send email: “To”, “From”, “Subject”, the message body, and many more, directly from your WEM application. So you have full control over the email message.

 

 

 

Look and feel

Can I use or create my own look & feel?

Yes, you can. Every WEM application uses a master template that defines the look & feel of that application. You can use one of the templates that is available out-of-the-box, or a new master template is created that defines the look & feel you want.

Can I build an applications that can be used by different departments that all require their own look & feel?

Yes, that is possible by using the concept of ‘portals’. A portal is an instance of an application that has its own look and feel and its own database and its own functionality if needed. Build your application only once, and then create a portal for each instance of the application. Every department can then have its own instance of the same applications. It works the same, but can have a different look & feel, and its own data.

Are applications built with WEM responsive?

Yes. The underlying technology for the frontend is bootstrap. This, together with specific WEM features ensures that your app is responsive and will offer the best possible experience on any device you want to use the application.

Can you build native mobile apps with WEM?

Yes, you can build native apps with WEM. You can develop your web application the same way in WEM as you usually do. After finishing and testing your application you can deploy it as an Android app to the Google Play store or as an iOS app to the Apple App Store.

 

 

 

Technical

Where is my data stored?

Data is stored in your own local region or as specified by you. Data belonging to US customers is stored in the US, while data from e.g. The Netherlands is stored in The Netherlands. WEM uses local cloud services providers for every region in which we are active, to make sure your data is stored locally.

Can you build self-learning systems with WEM (knowledge systems)?

With WEM you can build almost any application, including a self-learning system. For example: WEM uses Lucene – a text based retrieval API – to smart search and indexing content. Combine this with flow logic and you can create a self-learning system.

How secure is your solution?

Security is really important to us, we have very solid security measures at all the levels of our product offering: from the platform/infrastructure, to the WEM runtime and even the WEM applications. We run weekly penetration tests on our solutions, while customer have the ability to request penetration tests for their own applications that are built with WEM.

We support all important industry security standards: contact us if you need more detailed information.

 

 

 

Integration

Can you integrate with other systems?

Yes. WEM can integrate with a wide variety of systems. To do that, we support SOAP, REST and OData to integrate with external systems. We support the SAML and OAuth protocols in order to realize single-signon functionality with existing systems SAML supports e.g. Microsoft Active Directory, Google G Suite, Oracle, and many more. OAuth supports all social systems like Facebook, Twitter, linkedIn, etc.

Can I publish my application to a domain of my own?

Yes, you can publish your WEM application to a specific domain. Before you can use the staging environment (e.g. for acceptance testing) you need to specify the hostname that is used to access the project.

The same applies to the production environment: you need to specify the hostname that is used to access your project in the production environment.

Is it possible to use my own mailserver (use a non-WEM email address as sender)?

Yes, it is possible to use your own mailserver in WEM projects if you want to use a non-WEM email address as sender. There are 2 ways to implement this:

  1. Using our default mail server. Note that our server must be authorized via an SPF record in DNS from your domain.
  2. Another option is to directly use your own mail server. In WEM you can implement / manage the smtp settings on the workspace level. Note that you have to put our outbound IP address into the IP whitelist on your (customer) firewall.

Can you integrate with Microsoft Outlook with WEM?

Yes, this is possible. There are several webservices available that allow you to integrate with Outlook. Using these webservices you can for example create new calendar items in an Outlook calendar using a WEM application. A number of other functions are also available.

I want to create a dashboard based on data in our ERP system. Is that possible with WEM?

Yes, WEM is highly suitable for retrieving external data through web services such as JSON and SOAP but also through OData, which you can use to create dashboards. Here is an example in WEM: http://dashboard.live.wem.io/

Does WEM support single sign-on?

Yes, WEM supports all relevant ways to implement single sign-on. We support both the SAML as well as the OAuth protocol in order to realize single sign-on functionality with existing systems. SAML for example supports Microsoft Active Directory, Google G Suite, Oracle, and many more. OAuth supports social systems such as Facebook, Twitter, LinkedIn.

I want to build a feature to offer a flat file and extract the data into a database automatically. Is that possible with WEM?

Yes, you can use the expose webservice feature in WEM combined with import data node to do this.

I want to use pick lists, but I don’t want to use the ontology feature of WEM?

You can create custom pick lists. To do so you create a list in the data model environment of WEM thus not requiring the use of our ontology features. Present your data in a datagrid and make every row clickable.

I want to use my own pick lists (Excel, SQL) in WEM. Is that possible?

See also the answer to the question: “I want to use pick lists, but I don’t want to use the ontology feature of WEM?” To use the external data, you will have to import your data into the WEM data model lists, or use web services, or use OData. You can import your external data into WEM data model lists in several ways, or import in into the Ontology. Once you have imported the data into either a data list or the Ontology, you can create picklists based on the imported data.

 

 

Continuity

Do I always get the latest WEM update?

Yes. WEM is delivered as an aPaaS (Application Platform as a Service) solution. That means that every new update (including new features) is automatically available to all WEM users when the update is released.

Are all my applications still available if WEM no longer exists?

All our customers automatically enroll in an escrow arrangement that guarantees the continuity of the WEM platform and your applications.

Do you provide training services?

Yes, we offer several training courses. Since the WEM Modeler is easy to learn, you can also follow the online tutorial and read the online documentation. That will help you to get started fast. And then sign up for a training course to cover more advanced topics.

How can I become a WEM partner?

In every country/region where we are active there is a WEM distributor. Please contact the distributor in your region if you are interested in becoming a WEM partner.


Building your application

With how many people can I work on the same project?

There is no limitation to the number of people that can work on the same project. The owner of a project can invite as many people as needed to work on the same project, and give every person a specific role within the project. Read more on this topic.

Can someone else build an application for me?

This is certainly possible. WEM has a network of partners that are specialized in building WEM applications. You can contact a WEM partner in your region and work with that partner to build the application(s) you need.

Can you build an application with multiple people or a team?

Yes, this is possible. In fact, there is no limitation to the number of people that can work on the same project. The owner of a project can invite as many people as needed to work on the same project, and give every person a specific role within the project. Read more on this topic.

How do I install WEM?

You don’t. WEM is delivered as an aPaaS (Application Platform as a Service) solution. Therefore, you do not have to install anything. WEM is accessible through your browser and we take care of all the platform and software management. This way you can focus entirely on building and using your applications.

Can I Model my business processes in WEM to digitize them?

Yes. This is what WEM is all about. You can easily create your processes in WEM using the drag-and-drop functionality of our Modeler. These processes are then turned into an application that is fully based on the processes as you defined them. And these processes can be very simple, or really complex: WEM supports it all.

Can I create my own application?

Yes, you can. The power of WEM is modeling your own application. You know best how your processes work and how they should be digitized. Using our online tutorial combined with the online documentation will get you started and if needed there are additional training courses. This way you can model your own application.

Licensing and Cost

How does WEM Licensing work?

WEM Licensing is a full utility-based license model. This means, you pay for the actual usage volume of our published WEM applications. Usage volume is based on, as we call them, events. Events are: Screen loads and re-loads (WEM Interaction nodes); Webservices calls to and from WEM (including REST, SOAP and OData communication); Emails sent; File exports. The average price per event decreases, the higher your usage volume is. Please refer to pricing examples, for a pricing indication of different kinds of applications and usage volumes.

How do I know what my licensing costs are?

The WEM Platform is a generic no-code aPaaS, with which any business application can be realized. Your WEM Licensing is highly dependent on the actual usage volume of your published application(s). Therefore, it is not possible to know what your WEM Licensing will be, without knowing what you want to do with it. The more heavily your published application is being used, the higher your licensing costs. However, the average price per event decreases, the higher your usage volume is. Please refer to pricing examples, for a pricing indication of different kinds of applications and usage volumes, or contact one of our local WEM Partners for a custom pricing indication.

What is included in the WEM Licensing?

WEM is an all-in-one no-code aPaaS that comes with all required hosting, maintenance, security, storage, disaster recovery and compliance to privacy regulations. You can make full usage of the WEM Platform build and test environment, including all features, free of charge.

Is free really “free”?

You can make full usage of the WEM Platform build and test environment, including all features, free of charge, for as long as you like and with as many WEM Platform users (citizen developers) as you need. Furthermore, the first € 50,- is credited per customer, every month. This equals a usage volume of 500 events per month. This gives you the opportunity to fully test the WEM Platform, including all features. If your usage volume surpasses the threshold of 500 events in any given month, license charges per event apply. The average price per event decreases, the higher your usage volume is. Please contact your local WEM Partners to discuss your specific needs and to receive a custom pricing indication.

What are events?

Events are: Screen loads and re-loads (WEM Interaction nodes); Webservices calls to and from WEM (including REST, SOAP and OData communication); Emails sent; File exports.

What does “unlimited” mean?

For example, “unlimited flowcharts” or “unlimited application users” means, that there is no limit to the number of flowcharts or application users. You can grow in complexity of your application as well as scale the number of users as you need. However, the number of application users may have impact on your usage volume. Please contact your local WEM Partners to discuss your specific needs and to receive a custom pricing indication.

What’s the difference between WEM Utility and WEM Enterprise License?

The main difference is that WEM Utility is a monthly post-pay license plan and the WEM Enterprise is paid annually in advance with a discount on WEM Utility list pricing. The higher your usage volume for Enterprise license, the higher your discount percentage. WEM Enterprise is available starting at 60.000 events per month, which equals € 922,50 per month, paid annually. You can set your event base per month at any preferred event number above 60.000 events. Please contact your local WEM Partners to discuss your specific needs and to receive a custom pricing indication.

Will I be charged automatically?

You are in full control of your published applications within your WEM Project, including custom access controls. Furthermore, you can monitor your usage real-time within your my.wem.io portal. If you surpass the usage threshold of 500 events per month for your published application(s), you’ll be charged accordingly by the respective local WEM Partner. Please contact one of our local WEM Partners, before you publish your application, for more details.

Functionality

Can you use the formulas from Microsoft Excel with the OData link feature in WEM?

No, you cannot use the formulas from Excel with the OData link feature. You can only use the data in Excel.

Can I import Excel/CSV files?

Yes. WEM offers the ability to import Excel or CSV files. You can also export data to Excel or CSV files.

Does WEM support multilingualism?

Yes, WEM uses a language dictionary which can support any language. Simply add your own application content to the dictionary. The WEM modeler can then be used to access the language dictionary to dynamically retrieve the content based on the user specified language.

I want to build an application that can determine the location / location tracker?

WEM has a (Google) locator feature that is available as an advanced input widget.

Is there a Calendar function within WEM

Yes, WEM has a Calendar Widget you can use in user interaction screens.

Is it possible to send email from an application that is built with WEM?

Yes, that is possible. Within WEM modeler is an option to send email. You can control all relevant fields to send email: “To”, “From”, “Subject”, the message body, and many more, directly from your WEM application. So you have full control over the email message.

Look and feel

Can I use or create my own look & feel?

Yes, you can. Every WEM application uses a master template that defines the look & feel of that application. You can use one of the templates that is available out-of-the-box, or a new master template is created that defines the look & feel you want.

Can I build an applications that can be used by different departments that all require their own look & feel?

Yes, that is possible by using the concept of ‘portals’. A portal is an instance of an application that has its own look and feel and its own database and its own functionality if needed. Build your application only once, and then create a portal for each instance of the application. Every department can then have its own instance of the same applications. It works the same, but can have a different look & feel, and its own data.

Are applications built with WEM responsive?

Yes. The underlying technology for the frontend is bootstrap. This, together with specific WEM features ensures that your app is responsive and will offer the best possible experience on any device you want to use the application.

Can you build native mobile apps with WEM?

Yes, you can build native apps with WEM. You can develop your web application the same way in WEM as you usually do. After finishing and testing your application you can deploy it as an Android app to the Google Play store or as an iOS app to the Apple App Store.

Technical

Where is my data stored?

Data is stored in your own local region or as specified by you. Data belonging to US customers is stored in the US, while data from e.g. The Netherlands is stored in The Netherlands. WEM uses local cloud services providers for every region in which we are active, to make sure your data is stored locally.

Can you build self-learning systems with WEM (knowledge systems)?

With WEM you can build almost any application, including a self-learning system. For example: WEM uses Lucene – a text based retrieval API – to smart search and indexing content. Combine this with flow logic and you can create a self-learning system.

How secure is your solution?

Security is really important to us, we have very solid security measures at all the levels of our product offering: from the platform/infrastructure, to the WEM runtime and even the WEM applications. We run weekly penetration tests on our solutions, while customer have the ability to request penetration tests for their own applications that are built with WEM.

We support all important industry security standards: contact us if you need more detailed information.

Integration

Can you integrate with other systems?

Yes. WEM can integrate with a wide variety of systems. To do that, we support SOAP, REST and OData to integrate with external systems. We support the SAML and OAuth protocols in order to realize single-signon functionality with existing systems SAML supports e.g. Microsoft Active Directory, Google G Suite, Oracle, and many more. OAuth supports all social systems like Facebook, Twitter, linkedIn, etc.

Can I publish my application to a domain of my own?

Yes, you can publish your WEM application to a specific domain. Before you can use the staging environment (e.g. for acceptance testing) you need to specify the hostname that is used to access the project.

The same applies to the production environment: you need to specify the hostname that is used to access your project in the production environment.

Is it possible to use my own mailserver (use a non-WEM email address as sender)?

Yes, it is possible to use your own mailserver in WEM projects if you want to use a non-WEM email address as sender. There are 2 ways to implement this:

  1. Using our default mail server. Note that our server must be authorized via an SPF record in DNS from your domain.
  2. Another option is to directly use your own mail server. In WEM you can implement / manage the smtp settings on the workspace level. Note that you have to put our outbound IP address into the IP whitelist on your (customer) firewall.

Can you integrate with Microsoft Outlook with WEM?

Yes, this is possible. There are several webservices available that allow you to integrate with Outlook. Using these webservices you can for example create new calendar items in an Outlook calendar using a WEM application. A number of other functions are also available.

I want to create a dashboard based on data in our ERP system. Is that possible with WEM?

Yes, WEM is highly suitable for retrieving external data through web services such as JSON and SOAP but also through OData, which you can use to create dashboards. Here is an example in WEM: http://dashboard.live.wem.io/

Does WEM support single sign-on?

Yes, WEM supports all relevant ways to implement single sign-on. We support both the SAML as well as the OAuth protocol in order to realize single sign-on functionality with existing systems. SAML for example supports Microsoft Active Directory, Google G Suite, Oracle, and many more. OAuth supports social systems such as Facebook, Twitter, LinkedIn.

I want to build a feature to offer a flat file and extract the data into a database automatically. Is that possible with WEM?

Yes, you can use the expose webservice feature in WEM combined with import data node to do this.

I want to use pick lists, but I don’t want to use the ontology feature of WEM?

You can create custom pick lists. To do so you create a list in the data model environment of WEM thus not requiring the use of our ontology features. Present your data in a datagrid and make every row clickable.

I want to use my own pick lists (Excel, SQL) in WEM. Is that possible?

See also the answer to the question: “I want to use pick lists, but I don’t want to use the ontology feature of WEM?” To use the external data, you will have to import your data into the WEM data model lists, or use web services, or use OData. You can import your external data into WEM data model lists in several ways, or import in into the Ontology. Once you have imported the data into either a data list or the Ontology, you can create picklists based on the imported data.

Continuity

Do I always get the latest WEM update?

Yes. WEM is delivered as an aPaaS (Application Platform as a Service) solution. That means that every new update (including new features) is automatically available to all WEM users when the update is released.

Are all my applications still available if WEM no longer exists?

All our customers automatically enroll in an escrow arrangement that guarantees the continuity of the WEM platform and your applications.

Do you provide training services?

Yes, we offer several training courses. Since the WEM Modeler is easy to learn, you can also follow the online tutorial and read the online documentation. That will help you to get started fast. And then sign up for a training course to cover more advanced topics.

How can I become a WEM partner?

In every country/region where we are active there is a WEM distributor. Please contact the distributor in your region if you are interested in becoming a WEM partner.


 +31 (0)20 240 21 20       

Videos and images courtesy of WEM Modeler. © 2019. WEM Modeler.
SitemapPrivacy - Terms - Company

 +31 (0)20 240 21 20       


Videos and images courtesy of WEM Modeler.
© 2019 WEM Modeler.
SitemapPrivacy - Terms - Company