99,99% availability of the WEM Platform 7 days a week, 24 hours a day; 98% performance of WEM Platform equal or less than 250ms; Service times workdays from 9:00-17:00; Response to technical failure with impact “high” 1h, “regular” 8hs, “low” 40hs. Including Backup & Disaster Recovery (DR): hourly transactional backup; daily differential backup; weekly full backup. hourly transactional backup; daily differential backup; weekly full backup. Including: WEM Escrow Arrangement with Stichting Waarborgfonds WEM. Provided that signed SLA is present.
